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| An industry leader, BT Ireland offers highly qualified services to customers ranging from SME’s to large corporations. With VoIP assessment expanding BT Ireland determined that it needed an easy to use beginning to end VoIP solution with scalability to meet the demands of their customer base. |
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| Solution: |
| BT Ireland has implemented Codima Toolbox both as a versatile solution used within the organization as well as being offered to customers. |
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| Results: |
The pre-assessment tools help BT Ireland to assure their customer’s Quality of Service levels in their VoIP networks and autoAnalyzer™ Consultancy Kit makes it possible to analyze the customer’s network with remote management. By offering a new service to discover and display what is installed in a network, BT Ireland has opened up unexplored revenue streams.
Codima Toolbox has helped BT Ireland to significant time savings. Its easy to use functions minimizes training and administration. By assuring service levels Codima Toolbox prevents customer and end-user dissatisfaction.
In addition to enabling new offered services, Codima Toolbox at large serves as a lead generator. |
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| Customer quote: |
"Codima’s Toolbox has opened up new PSD revenue streams for the organization and given us the ability to introduce new services to both existing clients and new client opportunities."
BT Ireland |
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