There are discussions that we have with almost every customer we meet: evaluating the cost of performance degradation. Even if the cost is not obvious, after going through some simple steps, almost every customer realizes how big the operational loss induced by performance degradations is important. Here is a sample discussion we had with one of our customer, which could almost be any of our customers.

I met one of SecurActive’s customer network manager last week (a large industrial corporation). While talking their need in terms of network monitoring and application performance management, we had the occasion to discuss the cost comparison between service outage and performance degradation.
What he had in mind in the first place, was about keeping potential service outage under control; obviously in the manufacturer’s world, this is something that they have talked in details with their management: defining critical services, SLAs for recovery etc…

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